1. We don´t refund money for purchased Treatments. 2. If You buy Treatments (Gift card) or others termination Treatments, then You have 3 months to use it. 3. Please don´t come to studio in your appointment with children ,this is your time for relax. 4. You can late on your appointment not more than 15 min, otherway we will not work for You and You will be obliged to pay 100% for appointment time. 5. The appointment cancellation 24h before that day, otherway You will be obliged to pay 100% for appointment time. 6. Please don´t take with You animals when you come to studio. 7. Please books the time online www.bokadirekt.se 8. We does´t include complaints.